Refund Policy

Subscription Payments

Because Marginal is a digital service that becomes immediately accessible upon purchase, we generally do not offer refunds on subscription payments. When you subscribe to Premium, you gain immediate access to all Premium features for the duration of your billing period.

Exceptions

We will issue refunds in the following circumstances:

• You were charged after cancelling your subscription due to a technical error.
• You were charged twice for the same billing period.
• Applicable consumer protection law in your jurisdiction requires a refund right that cannot be waived.

How to Request a Refund: Web Purchases

Contact us at hello@getmarginal.app within 14 days of the charge in question. Include your account email and a description of the issue. We will review and respond within 5 business days.

Paddle, our payment processor and merchant of record for web purchases, may also process refund requests directly in accordance with their own policies. You can contact Paddle support at paddle.com if you are unable to reach us.

Web prices are shown exclusive of tax, and any sales tax, VAT, or GST is added by Paddle at checkout. Where a refund is issued for a web purchase, it includes the tax that was collected on the original charge.

How to Request a Refund: App Store Purchases

If you purchased Premium through our mobile app, Apple, not Paddle and not us, is the merchant of record for that purchase, and refunds are handled directly by Apple in accordance with Apple's own policies. Request a refund through your Apple ID's purchase history at reportaproblem.apple.com.

We're still happy to help if you're not sure where to start. Email support@getmarginal.app.

Free Tier

The free tier has no payment associated with it and no refund policy applies.

For full legal terms see our Terms of Service at getmarginal.app/terms.